Jewelry Repair Warranty Policy

Thank you for trusting us with your jewelry repair needs. We stand behind the quality of our workmanship and are committed to ensuring your satisfaction. Please review our warranty policy below.

1. Warranty Coverage

We provide a 1-year limited warranty on all jewelry repair services performed by our

team. This warranty covers:

  • Defects in workmanship

  • Issues directly resulting from the repair performed

  • Loose stones (if tightening or resetting was part of the repair)

2. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear (including scratches, dents, fading or plating wear)

  • Damage caused by accidents, misuse, or neglect

  • Loss of stones or damage due to impact after repair

  • Repairs or alterations performed by another jeweler after our service

  • Pre-existing structural weaknesses not addressed during the original repair

  • Customer-supplied materials (e.g., stones or metals not sourced by us)

3. Warranty Claims Process

If you experience an issue covered under this warranty:

1. Bring the item back to us within the warranty period

2. Provide your original receipt or proof of repair

3. Allow our jewelers to inspect the item

If the issue is determined to be covered, we will repair the item at no additional cost.

4. Limitations

  • The warranty applies only to the specific repair performed, not the entire piece unless explicitly stated

  • Turnaround time for warranty repairs may vary depending on the nature of the issue

  • We reserve the right to determine whether the damage is covered under this

policy

5. Care Recommendations

To extend the life of your repaired jewelry:

  • Remove jewelry during heavy activity or exposure to chemicals

  • Store pieces separately to avoid scratching

  • Schedule regular inspections for prongs and settings

6. Contact Information

For questions or to initiate a warranty claim, please contact us:

West Main Jewelers

19 West Main St. Suite 600

Lancaster, N.Y. 14086

716-955-0609

We appreciate your business and are dedicated to maintaining the beauty and integrity of your jewelry.